1. Use the disconfi rmation paradigm to explain why you think that JetBlue should or should not...

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1. Use the disconfi rmation paradigm to explain why you think that JetBlue should or should not be raising customer expectations by promoting its service as competitively superior.

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Consumer Behavior

ISBN: 9781266827174

5th Edition

Authors: Wayne D. Hoyer, Deborah J. MacInnis

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