1. Assess Prairie Home Appliance Service. Is the company performing well? Are they fulfilling their mission? 2....
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1. Assess Prairie Home Appliance Service. Is the company performing well? Are they fulfilling their mission?
2. What do you think of Becky Freeman? Evaluate her qualifications and performance to date.
3. Why do you think the complaints have escalated as they have? List potential causes for the increase in customer problems.
4. How did Prairie Home Appliance Service fail Roger Blahut? Was Blahut simply unlucky, or are there chronic problems at Prairie Home Appliance Service that led to this situation?
5. What should Becky do now?
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