Your product is clearly not as good as the competition. The customer has been loyal to your

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Your product is clearly not as good as the competition. The customer has been loyal to your company for years, but you will not come out with a replacement of your existing equipment for at least a year. What do you tell the customer?

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Contemporary Selling Building Relationships Creating Value

ISBN: 102447

5th Edition

Authors: Mark W. Johnston, Greg W. Marshall

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Question Posted: Apr 20, 2024 01:00 AM

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Your product is clearly not as good as the competition. The customer has been loyal to your

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Answer Effective Communication with a Dissatisfied Customer When a loyal customer is dissatisfied with a product and is facing a long wait for a repla...View the full answer

Contemporary Selling Building Relationships Creating Value

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