How do the Baldrige National Quality Award (www.quality.nist.gov), the Deming Prize (www.deming.

org/demingprize/index.html), and ISO 9000 (www.iso.org) differ?

ZZK Industries manufactures zippers. The following table presents its financial information for one year:

(LO 2) Sales $450,000 MatenialinsoeSetiome: vs-.canettceesec arcee saertee $13,000 S{C1g21 OhPeongasen Marc cema ence ee te doce acre nBenec ee ce Re cor eee eRe 8,000 EMMpPlOVee WallN O wanesecct- ote cheraseehe ante eaveeme ween epee 13,000 EWING! GQOOCSh ran tse vou te cree cee the vanen ceneeerten a 3,000 FIMSME CG OOASHINSOSGUOM darreeauantoerss tacla smamteeaeeeeeee e an 15,000 Processing Customer COMPIAINKS.........cc0c:cccceeeereeeeenes 6,000 Required

a. Classify these items into prevention, appraisal, internal failure, or external failure costs.

b. Prepare a cost-of-quality report for the year