1. Explain how the BSC enhances a firm's ability to create a successful global strategy. Then elaborate...

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1. Explain how the BSC enhances a firm's ability to create a successful global strategy. Then elaborate on how the BSC is most suited to the CRM approach.

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Customer Relationship Management Concepts And Technologies

ISBN: 9781138498259

1st Edition

Authors: Gerhard Raab, Riad A. Ajami, Vidyaranya B. Gargeya And G. Jason Goddard

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