2. Discuss the role of traditional metrics (such as market share) in this new CRM environment. Should

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2. Discuss the role of traditional metrics (such as market share) in this new CRM environment.

Should they be discarded?

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Customer Relationship Management: Concept, Strategy, And Tools

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Authors: Michael Pearce

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Question Posted: Oct 28, 2024 08:00 AM

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2. Discuss the role of traditional metrics (such as market share) in this new CRM environment. Should

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Customer Relationship Management: Concept, Strategy, And Tools

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