5. From both a cost and quality of service standpoint, what are the strengths and weaknesses of...
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5. From both a cost and quality of service standpoint, what are the strengths and weaknesses of establishing a call center for handling direct customer inquiries?
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Related Book For
Customer Relationship Management Concepts And Technologies
ISBN: 9781138498259
1st Edition
Authors: Gerhard Raab, Riad A. Ajami, Vidyaranya B. Gargeya And G. Jason Goddard
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