Every time we get passed from one department to another without being helped and we dont speak
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Every time we get passed from one department to another without being helped and we don’t speak up, we allow the company to not improve its internal communications.
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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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