Every time were served restaurant food that is too salty, overcooked, too tough, or whatever, and we
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Every time we’re served restaurant food that is too salty, overcooked, too tough, or whatever, and we don’t say anything, the restaurant has no way of knowing its food is substandard or that the new chef isn’t working out.
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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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