Formerly state-owned companies are sometimes characterised by an insufficiently customeroriented culture. (a) Name an example of this
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Formerly state-owned companies are sometimes characterised by an insufficiently customeroriented culture.
(a) Name an example of this type of company and describe how this is the case.
(b) Formulate two recommendations for the short term and two for the long term necessary in order to stimulate a more customer-oriented culture.
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