In this chapter, an example was provided of a Japanese restaurant which hoped to win and bind

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In this chapter, an example was provided of a Japanese restaurant which hoped to win and bind customers to its formula.

(a) Formulate the specific critical success factors for this company from the four perspectives of the balanced scorecard.

(b) Specify which indicators you would like to include in the balanced scorecard for each perspective.

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Customer Relationship Management

ISBN: 9780273774952,9780273774976

2nd Edition

Authors: Ed Peelen

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Question Posted: Oct 28, 2024 05:01 AM

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In this chapter, an example was provided of a Japanese restaurant which hoped to win and bind

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Customer Relationship Management

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