What are your most common complaints of this type? What is your plan for pro active service
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What are your most common complaints of this type? What is your plan for pro active service recovery or in-place customer education to handle these types of situations?
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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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