What do your customer-facing staff say when they cant solve a customers problem? Do they tend to
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What do your customer-facing staff say when they can’t solve a customer’s problem? Do they tend to blame policies? What kinds of excuses do they give? What kinds of reactions do these cause in your customers?
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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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