How strong is the view that complaints are opportunities to satisfy dissatisfi ed customers?

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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong

ISBN: 978-1576755822

2nd Edition

Authors: Janelle Barlow, Claus Moller, Tony Hsieh

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Question Posted: Sep 24, 2024 02:00 AM

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How strong is the view that complaints are opportunities to satisfy dissatisfi ed customers?
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How strong is the view that complaints are opportunities to satisfy dissatisfi ed customers?

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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong

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