What is your average response time to complaint letters? Do you use form letters when responding? If

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What is your average response time to complaint letters? Do you use form letters when responding? If your response takes more time than usual, do you let your customers know why you haven’t gotten back to them yet?

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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong

ISBN: 978-1576755822

2nd Edition

Authors: Janelle Barlow, Claus Moller, Tony Hsieh

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Question Posted: Sep 24, 2024 03:00 AM

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What is your average response time to complaint letters? Do you use form letters when responding? If

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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong

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