Where do your products or services fi t on the fairness sus - ceptibility quotient scale? How
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Where do your products or services fi t on the fairness sus -
ceptibility quotient scale? How does this infl uence your service behaviors toward customers?
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A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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