Candice Worthy and Philip Hanson are day shift supervisors at National Call Centers Austin, Texas, facility. National
Question:
Required Tasks:
1. Develop bar charts showing the mean and median current account balance by gender of the caller.
2. Develop bar charts showing the mean and median current account balance by gender of the account holder.
3. Construct a scatter diagram showing current balance on the horizontal axis and past due amount on the vertical axis.
4. Compute the key descriptive statistics for the center and for the variation in current account balance broken down by gender of the caller, gender of the account holder, and by the nature of the call.
5. Repeat task 4 but compute the statistics for the past due balances.
6. Compute the coefficient of variation for current account balances for male and female account holders.
7. Develop frequency and relative frequency distributions for the gender of callers, gender of account holders, and nature of the calls.
8. Develop joint frequency and joint relative frequency distributions for the account holder gender by whether or not the account has a past due balance.
9. Write a report to National’s client that contains the results for tasks 1–8 along with a discussion of these statistics and graphs.
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Related Book For
Business Statistics A Decision Making Approach
ISBN: 9780133021844
9th Edition
Authors: David F. Groebner, Patrick W. Shannon, Phillip C. Fry
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