(LO 7-3, 7-4) We know that a Balanced Scorecard is comprised of four components: financial (or stewardship),...

Question:

(LO 7-3, 7-4) We know that a Balanced Scorecard is comprised of four components: financial (or stewardship), customer (or stakeholder), internal process, and organizational capacity (or learning and growth). What would you include in a dashboard for the internal process and organizational capacity components? How do digital dashboards make KPIs easier to track?

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