Identify two businesses in your community with which you are familiar. Suggest four measures of quality for
Question:
Identify two businesses in your community with which you are familiar. Suggest four measures of quality for each. Rate each business on these quality dimensions. Then, answer the questions below.
a. What do these measurements tell you about the respective businesses?
b. How might they improve on one of the indicators?
c. Does each business have a customer feedback mechanism? If so, what is it? If not, what would you recommend?
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Related Book For
Entrepreneurship Starting and Operating A Small Business
ISBN: 978-0133935608
4th edition
Authors: Steve Mariotti, Caroline Glackin
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