Identify two businesses in your community with which you are familiar. Suggest four measures of quality for

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Identify two businesses in your community with which you are familiar. Suggest four measures of quality for each. Rate each business on these quality dimensions. Then, answer the questions below.

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a. What do these measurements tell you about the respective businesses?

b. How might they improve on one of the indicators?

c. Does each business have a customer feedback mechanism? If so, what is it? If not, what would you recommend?

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