Sidebar 2.5 Takeaways from this Chapter 1. You cant do this alone. 2. You need to get

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Sidebar 2.5 Takeaways from this Chapter 1. You can’t do this alone.

2. You need to get as close to the problem as possible.

3. There are no easy solutions or quick fixes.

4. It’s important to understand how people experience the status quo before you can understand how they might experience an alternate scenario.

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