George Sandoval, housekeeping manager at the Royal Hotel, wrote the following memo regarding operations in the laundry department of the hotel: "The level of productivity of laundry workers has been very low lately. On two occasions, there has not been enough linen to go around; the section housekeepers have had to wait for sheets and pillowcases to set up the beds. Beginning today, the 30-minute mid-morning break will be reduced to 15 minutes in order to increase productivity. I will be checking the laundry room often to make sure that everyone is on the task at all times. We must have the clean linen out fast every morning!"

1. How would you evaluate George's attitude regarding his concern for production?
2. How would you evaluate George's attitude regarding his concern for people?
3. What would you have done in George's place?