Explain the positive and negative attributes of the following online posts. Examine the consumer posts and the

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Explain the positive and negative attributes of the following online posts. Examine the consumer posts and the companies’ responses to them. Do both follow the guidelines in this chapter?

a.

Heather Jones really really poor customer service by you guys. i am now looking into a new auto insurance

b.

Maria Daley You should extend your 15% off since I tried to order things off the website and it crashed. Then

c.

JD Lopez when is the LG BANTER coming out? 11 hours ago. Like . Comment Sky Horizon Wireless Hi JD-Please

d.

Dee Innes Is there any hope that Turbotax could be written for Ubuntu Linux? It would be really great. I know

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Essentials Of Business Communication

ISBN: 9781285858913

10th Edition

Authors: Mary Ellen Guffey, Dana Loewy

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