The owner of Millennium Interiors, Dominique Reese, recently worked on the custom Malibu home of an NBA basketball player. He requested an oversized 12-foot mahogany entry door. Dominique ordered by telephone the solid mahogany door (“Nantucket”) from Union Wood Products on April 19. When it arrived on May 18, her carpenter and installer gave her the bad news. Magnificent as it was, the huge door was cut too small. Instead of measuring a total of 12 feet 2 inches, the door measured 11 feet 10 inches. In Dominique’s carpenter’s words, “No way can I stretch that door to fit this opening!” Dominique had waited four weeks for this hand-crafted custom door, and her client wanted it installed immediately. Dominique’s carpenter said, “I can rebuild this opening for you, but I’m going to have to charge you for my time.” His extra charge came to $1,250. Sue feels that the people at Union Wood Products should reimburse her for this amount since it was their error. In fact, Dominique saved them a bundle of money by not returning the door. She has decided to write to Union Wood Products and enclose a copy of her carpenter’s bill. She wonders whether she should also include a copy of the invoice, even though it does not show the exact door measurements. Millennium Interiors is a good customer of Union Wood Products, having used its quality doors and windows on many other jobs. Dominique is reasonably confident that the company will grant this claim.

Your Task.

Draft a claim letter for Dominique Reese’s signature. Address it to Andres McMillan, Operations Manager, Union Wood Products, 44 High Noon Street, Unit 120, Redondo Beach, CA 90278. Ms. Reese may ask you to fax or e-mail the letter. Or, if your instructor directs, write a cover e-mail instead, attach a PDF copy of the letter, and mention the scanned documents you are sending.