TRUE Fitness, Inc., a commercial strength equipment manufacturer in O’Fallon, Missouri, contracts with several distributors overseas who exclusively sell weight machines to gyms and fitness studios, not to the general public. The distributor in the United Kingdom, Blake Luca, has sent a confusing order by e-mail containing incorrect item numbers and product names as well as inconsistent quantities of items. Mr. Luca doesn’t respond to telephone calls or e-mail requests for clarification. You remember that you conversed with Mr. Luca via Skype and notice to your delight that your distributor seems to be online.

Your Task. 

Using Skype, FaceTime, Zoom, or Teams, call a classmate designated to play Mr. Luca and request clarification of the rather large order. Improvise the details of the order in a Skype, FaceTime, Zoom or Teams call to your peer (with or without a camera) applying the tips for virtual meetings in this chapter. Alternatively, your instructor may introduce a short background fact sheet or script for each participant, guiding your conversation and defining your roles and the particulars of the order. To use teleconferencing apps with or without a camera, select a laptop, computer lab desktop computer, smartphone, or iPad. This exchange can occur in the classroom or computer lab where the image can be projected onto a screen. The person playing the remote partner should leave the room and connect from a quiet place outside. Fellow students and your instructor will evaluate your virtual meeting with Mr. Luca.