Amelia Russo works at the headquarters for a large HMO that contracts with physician groups across the nation. Her position requires her to impose organizational objectives and systems on smaller groups that often resist such interference. Amelia recently needed to inform regional groups that the home office was introducing a systemwide change to hiring practices. She set up a teleconference between her office in Charleston, South Carolina, and others in Madison, Wisconsin; Denver, Colorado; and Seattle, Washington. Amelia set the meeting for 9 a.m. Eastern Standard Time.

At the designated date and hour, she found that the Seattle team was not logged in; she paused and delayed the session. When the Seattle team finally did log in, Amelia launched into her presentation. She explained the reasons behind the hiring change in a PowerPoint presentation that contained complex data she had not distributed prior to the video call. Amelia heard cell phone ringtones and typing in the background as she spoke. Still, she pushed through her one-hour presentation without soliciting feedback.

Your Task. 

In teams, discuss ways Amelia might have improved the virtual meeting. Prepare a list of recommendations from your team.