What is the role of business process management (BPM) in enhancing competitiveness? Define BPM and explain
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What is the role of business process management (BPM) in enhancing competitiveness?
• Define BPM and explain how it helps firms become more competitive.
• Distinguish between BPM and business process reengineering (BPR).
• List and describe the steps companies should take to make sure BPM is successful.
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