Explore a service operation in detail and assess whether and how the three operations management tools of
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Explore a service operation in detail and assess whether and how the three operations management tools of (1) buffering and industrializing the back office and shifting activities from the front office to the back office; (2) modularizing service in the front office; and (3) deployment of SSTs, robotics, and AI can be implemented.
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Lets take the example of a bank to explore how the three operations management tools can be applied 1 Buffering and industrializing the back office and shifting activities from the front office to the ...View the full answer
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