Explain the three operations management tools of (1) buffering and industrializing the back office, and shifting activities

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Explain the three operations management tools of

(1) buffering and industrializing the back office, and shifting activities from the front office to the back office;

(2) modularizing service in the front office; and

(3) deployment of self-service technologies (SSTs), robotics, and AI.

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Essentials Of Services Marketing

ISBN: 9781292425191

4th Edition

Authors: Jochen Wirtz

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Question Posted: Feb 03, 2024 12:00 PM

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Explain the three operations management tools of (1) buffering and industrializing the back office, and shifting activities

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Certainly lets discuss each of these operations management tools one by one 1 Buffering and Industrializing the Back Office and Shifting Activities fr...View the full answer

Essentials Of Services Marketing

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