Which issues do you see as most likely to create boundary-spanning problems for employees in a customer-contact
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Which issues do you see as most likely to create boundary-spanning problems for employees in a customer-contact center at a major cable service provider? Select four issues and indicate how you would mediate between operations and marketing to create a satisfactory outcome for all three groups
(i.e., including customers).
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A customercontact center at a major cable service provider often deals directly with both internal departments and with customers crossing many bounda...View the full answer
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