12. The principal tool that most managers now use to increase the reliability of their product offering
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12. The principal tool that most managers now use to increase the reliability of their product offering is _____.
a. the total quality management philosophy
b. the Six Sigma quality improvement methodology
c. effective human resource training and development
d. information systems efficiency
e. none of the above
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Related Book For
Essentials Of Strategic Management
ISBN: 9780547194325
2nd Edition
Authors: Charles Hill, Gareth Jones
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