Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. With 180,000 staff working in more than 40 countries, together with its clients, Capgemini creates and delivers business, technology and digital solutions that ft their needs, enabling them to achieve innovation and competitiveness. To enable future growth and development, Capgemini developed the Utility to Energy Services (U2ES) transformation proposition. With U2ES, Capgemini aims to improve customer satisfaction and build new customer and strategic relationships, enabling operational excellence and creating new business models and new revenue streams. Fuelled by the U2ES transformation programme, in 2015, Capgemini signed an alliance partner agreement with Eneco Group

(Eneco, Stedin, Joulz, Ecofys), the leading Dutch sustainable energy group dedicated to helping its clients to save, use, exchange or sell energy. The joint objective is to engage and collaborate in business innovation and digital transformation, and accelerate innovation and 90 Alliance launch new value creation for both partners. The agreement builds upon Capgemini’s worldwide sector knowledge and best practices in digital utilities transformation and Eneco’s leadership in energy services and new business models.

The agreement will also drive industry-wide innovation for utility organizations, as Eneco and Capgemini plan to make a number of newly developed energy services available to other industry players through Capgemini’s U2ES transformation programme, which is helping utility companies transform into energy services companies. Driven by its mission of sustainable energy for everyone, Eneco’s success will depend on its ability to innovate and transform its current IT landscape and capabilities in order to reduce total cost of ownership and create a launch platform for its future services. In the words of Joeri Kamp, CIO of Eneco Group, ‘Our customers are changing the way they use energy in their homes and for their businesses dramatically. Decentralized and renewable energy have become the standard. Our focus is on facilitating this transformation with agile products and services’. Thus, the collaboration enables partners to innovate by integrating IT solutions with knowledge of sustainable energy and utilizing energy infrastructures. Specifcally, the alliance helps to improve and transform Eneco’s IT landscape, as well as to create joint technology exploration, joint intellectual property (IP) and business development. Preliminary and early focus areas will include home energy management, electric vehicle charging, local energy generation and digital customer services.

Questions 1 To what extent do you think that Capgemini’s alliance launch approach contributed to alliance success? What more could they have done?
2 To monitor launch progress, what metrics would you suggest, and how would the application of these metrics inform decision-making?