The ability to satisfy all key stakeholders (whose expectations may differ and even conflict), and especially customers,

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●● The ability to satisfy all key stakeholders (whose expectations may differ and even conflict), and especially customers, employees and financiers, who themselves are subject to their own change pressures and demands (this chapter).

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Strategic Management Awareness And Change

ISBN: 9781473786530

10th Edition

Authors: John Thompson, Frank Martin, Jonathan Scott

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