Message Strategies: Granting Claims [LO-4] Like many of the staff at Razer, you are an avid game
Question:
Message Strategies: Granting Claims [LO-4] Like many of the staff at Razer, you are an avid game player. You can therefore sympathize with a customer who got so excited during a hotly contested game that he slammed his Razer Anansi keyboard against his chair in celebration. Razer products are built for serious action, but no keyboard can withstand a blow like that.
However, in the interest of building goodwill among the online gaming community, your manager has approved a free replacement.
This sort of damage is rare enough that the company isn’t worried about unleashing a flood of similar requests.
Your task: Respond to Louis Hapsberg’s email request for a replacement, in which he admitted to inflicting some abuse on this keyboard. Explain, tongue in cheek, that the company is
“rewarding” him with a free keyboard in honor of his massive gaming win, but gently remind him that even the most robust electronic equipment needs to be used with care.
Step by Step Answer:
Business Communication Essentials A Skills-Based Approach
ISBN: 0133896781
7th Edition
Authors: Courtland L. Bovee, John V. Thill