15 When a change leader tries to deal with resistance by trying to influence others covertly, offering

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15 When a change leader tries to deal with resistance by trying to influence others covertly, offering only selective information and/or structuring events in favour of the desired change, this is an example of

(a) rational persuasion

(b) manipulation and cooptation

(c) negotiation

(d) facilitation

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Exploring Management

ISBN: 9781119874935

1st Asia-Pacific Edition

Authors: John R. Schermerhorn

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