The financial statements of Zetar plc are presented in Appendix C. The company’s complete annual report, including the notes to its financial statements, is available at www.zetarplc.com.

Instructions
Use the company’s annual report to answer the following questions.
  (a) According to the Operational Review of Financial Performance, what was one reason why the balance in receivables increased relative to the previous year?
  (b) According to the notes to the financial statements, how are loans and receivables defined?
  (c) In the notes to the financial statements, the company reports a “one off item” related to receivables. Explain what this item was.
  (d) Using information in the notes to the financial statements, determine what percentage the provision for impairment of receivables was as a percentage of total trade receivables for 2010 and 2009. How did the ratio change from 2009 to 2010, and what does this suggest about the company’s receivables?