Eye Swear Inc. has a balanced scorecard that includes the following relationships:

Actual results for this year and last year are as follows:

Instructions

1. Analyze these statistics to verify whether they support the expected relationships between the strategic objectives and performance metrics.

2. Identify three possible reasons for any unsupported relationship you identified in part (1). 

3. Which of the three possibilities you identified in part (2) is the most likely reason for the unsupported relationship you identified in part (1)?

Transcribed Image Text:

Learning and Growth Internal Processes Improve employee morale Improve delivery times Percentage of managers Hours from ordered to delivered hired from within the company This Year Last Year Percentage of managers hired from within Hours from ordered to delivered 10% 42.5 7% 39.7