1. Discuss why Demings 14-point program was rejected by U.S. firms but embraced by the Japanese following...

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1. Discuss why Deming’s 14-point program was rejected by U.S. firms but embraced by the Japanese following World War II.

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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