1. Using Process Simulator, draw the process flow diagram and assign the distributions from Table 13.15 as...

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1. Using Process Simulator, draw the process flow diagram and assign the distributions from Table 13.15 as properties for each activity. Assign the empty arrival arrow property an E(30) distribution and split the arrivals between the first two parallel activities “Review Applications/Eye Test.”

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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