3. How does the 7-Eleven example of B2C e-commerce in Japan illustrate the impact of culture on...

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3. How does the 7-Eleven example of B2C e-commerce in Japan illustrate the impact of culture on service system design?

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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