3. Select a bad and a good waiting experience, and contrast the situations with respect to the...
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3. Select a bad and a good waiting experience, and contrast the situations with respect to the esthetics of the surroundings, diversions, people waiting, and attitude of servers.
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Service Management Operations Strategy Information Technology
ISBN: 9781265075538
10th International Edition
Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons
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