5.10. A convenience store is considering changing its layout to encourage impulse buying. The triangular flow matrix

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5.10. A convenience store is considering changing its layout to encourage impulse buying. The triangular flow matrix below gives the measure of association between different product groups (e.g., beer, milk, magazines). A plus sign (+)

indicates a high association, such as between beer and peanuts; a minus sign (−) indicates a repulsion, such as between beer and milk; and a zero (0) indicates no association.

A B C D E F A + + 0 0 –

B + 0 – –

C + + 0 D + +

E +

F Using the initial layout below, perform an operations sequence analysis to determine a layout that will encourage impulse buying by placing high-association product groups close to one another.

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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