6. Go to http://en.wikipedia.org/wiki/Yield_management and discuss the ethical issues associated with yield management.

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6. Go to http://en.wikipedia.org/wiki/Yield_management and discuss the ethical issues associated with yield management.

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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