6. When measuring customer satisfaction you need to be aware of the silent majority because a. many...

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6. When measuring customer satisfaction you need to be aware of the silent majority because

a. many people that are dissatisfied will not complain.

b. people sometimes do not complain, they just go away mad.

c. most people are too busy to take the time to complain.

d. all of the above.

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Automotive Service Management Principles Into Practice

ISBN: 9780131998636

1st Edition

Authors: Andrew Rezin

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Question Posted: Nov 19, 2024 06:01 AM

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6. When measuring customer satisfaction you need to be aware of the silent majority because a. many...

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Automotive Service Management Principles Into Practice

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