Automotive Service Management Principles Into Practice(1st Edition)
Authors:
Andrew Rezin
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Book details
ISBN: 0131998633, 9780131998636
Book publisher: Pearson
Book Summary: For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coveragegoing from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today’s service managersincluding customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.
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