7. Compare and contrast the four approaches to service system design: production-line, customer as coproducer, customer contact,
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7. Compare and contrast the four approaches to service system design: production-line, customer as coproducer, customer contact, and information empowerment.
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Related Book For 
Service Management Operations Strategy Information Technology
ISBN: 9781265075538
10th International Edition
Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons
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