In her small retail shop, Jocelyn knows most of her best customers by name and knows their

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In her small retail shop, Jocelyn knows most of her best customers by name and knows their preferences in clothing and shoes. This demonstrates which advantage of a small business?

a. Ability to adapt to change

b. Independence from customer’s desires

c. Simplified record keeping

d. Personal relationships with customers

e. Small customer base

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Foundations Of Business

ISBN: 9780538744515

2nd Edition

Authors: William M. Pride, Robert J. Hughes, Jack R. Kapoor

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