All of the following are service quality dimensions related to follow-up except a. Ethics b. Reliability c.

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All of the following are service quality dimensions related to follow-up except

a. Ethics

b. Reliability

c. Tangibles

d. Responsiveness

e. Empathy

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Marketing

ISBN: 978-1259709074

6th edition

Authors: Dhruv Grewal, Michael Levy

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Question Posted: Dec 15, 2018 06:01 AM

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All of the following are service quality dimensions related to follow-up except a. Ethics b. Reliability c.

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Marketing

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