Match each of the following measures, a through h, with the most appropriate section of the balanced
Question:
Match each of the following measures, a through h, with the most appropriate section of the balanced enn, Scorecard:
(1) Learning and growth perspective,
(2) Internal business perspective,
(3) Customer y ; value perspective,
(4) Financial performance perspective.
a. Level of sales by product line
b. Number of new customers
c. Employee job satisfaction measured on a 5-point scale
d. Number of defective products discovered in quality testing
e. Average customer rating on a 5-point scale based on product satisfaction
f. Administrative expenses as a percentage of sales
g. Turnover of production floor employees
h. Number new product introductions
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Related Book For
Cost Accounting Foundations And Evolutions
ISBN: 9781618533531
10th Edition
Authors: Amie Dragoo, Michael Kinney, Cecily Raiborn
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