1. Training of sales managers: Twice a year the sales leaders gather for 11⁄2 days training sessions. The groups include branch managers, bank managers and department managers in the retail bank.The sessions focus on central themes that differ from session to session depending on perceived challenges at the time of the gathering. Five sessions are orchestrated, one for each region. The 11⁄2 days format is consciously chosen as a means to further develop the social relations between the managers from different branches of the region.