3. Behavior. Ask whether the trainees on-the-job behavior changed because of the training program. For example, are

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3. Behavior. Ask whether the trainees’ on-the-job behavior changed because of the training program. For example, are employees in the store’s complaint department more courteous toward disgruntled customers?pg 87

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Fundamentals Of Human Resource Management

ISBN: 9781447963929

3rd Edition International Edition

Authors: Gary Dessler

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2. Learning. Test the trainees to determine whether they learned the principles, skills, and facts they were supposed to learn.pg 87
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3. Behavior. Ask whether the trainees on-the-job behavior changed because of the training program. For example, are

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Fundamentals Of Human Resource Management

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